Pledge to Clients
For clients engaging us to work with them we pledge to:
Prioritise securing a face to face or VC meeting with you.
Set clear expectations at the outset, highlight any challenges we may face, provide potential solutions, and give updates on progress and timelines on a weekly basis.
Give market insight on likely salary expectations for the role you want to hire and ongoing market updates when needed.
Follow any organisational compliance and testing processes that you wish to integrate.
Meet every candidate face to face (in-person or via VC) and conduct a full interview before making a formal representation.
Respond within 1 business day following any initial query and within 2 business days of a completed job brief with more specific insights.
Prompt and encourage the consideration of diversity, equity and inclusion when defining search parameters with HR and hiring managers.
Notify you if (and explain why) we are unable to progress any further with a search process.
Ensure that only trained consultants are fully accountable for any search, with experience increasing with the seniority/complexity of the vacancy.
Gain specific permission from every candidate to represent them for each opportunity.
Present full details of candidate’s remuneration package, notice period and expectations.
Manage the offer process with a balanced approach for the best mutual outcome.
At your request we will secure salary proof and 2 formal references for every candidate who accepts a formal offer of employment.
For contract workers, we will manage and advise on all contractual issues at both initial signing and subsequent renewals.
Offer insights on candidates that include both positive elements and any possible concerns.
Manage data privacy and security issues as they pertain to all parties.
Complete the following minimum post-placement check-in process with both parties:
1. Pre-start check the week before start date
2. Start date check
3. 1-month check
4. Mid-probation check
5. 3-month check
We will share information with each party, as appropriate to resolve any issues.
For us to meet the standards of this pledge, we ask that our clients reciprocate with:
· Prompt feedback after each interview
· Transparency and honesty
· Accessibility to enable ease of communication
Whilst our aim is to get it right every time, this won’t always be the case. If you have experience of us not delivering against any elements of the pledge, please send us the details and we’ll investigate, revert and endeavour to do better next time.
We look forward to connecting with you
Location
ConnectedGroup Ltd
Unit 2708, Level 27, Wing On Centre
111 Connaught Road, Central
Sheung Wan, Hong Kong
Specialisations
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