If you would like to learn more about these or our other services, please contact Mathew Gollop – Managing Director and Head of ConnectedSearch at mat@connectedgroup.com
Throughout our history at ConnectedGroup, we have seen countless examples of companies with bad hiring strategies and tactics leading to misaligned hires. In the fast-paced and dynamic business environment of Hong Kong, the consequences of making poor hiring choices can be particularly severe.
These missteps, usually stem from one or more of the following:
Given the intense pace of Hong Kong’s corporate sector, each hiring decision carries significant weight. A misaligned hire, or the failure to seamlessly assimilate a new employee into the company’s culture, can have ripple effects throughout the organisation. These repercussions can manifest not only in direct financial losses but also in more subtle, yet equally damaging ways, such as eroding the company’s reputation or undermining the morale of its workforce. It is important to note that the ramifications of an unsuitable hire are not only immediate but can also endure over time, potentially altering the company’s trajectory and affecting its long-term success.
For small and medium-sized enterprises (SMEs), the stakes are even higher. These businesses often operate with limited budgets and leaner resources, making every investment critical to their survival and growth. The loss incurred from an unsuitable hire is not just the cost of recruitment and training but also the lost opportunity for business advancement and potential loss of investor confidence.
Whilst the process itself can be costly, the financial burden becomes even more pronounced when considering the turnover costs associated with employees who resign. According to a study cited by Forbes, the cost of replacing an employee can range from 50% to 200% of the employee’s annual salary. This starkly highlights the high stakes involved in making informed hiring decisions, particularly in Hong Kong’s high cost environment.
Productivity loss
Beyond financial repercussions, the impact of a poor hiring decision extends far beyond the individual’s direct performance; it can permeate the entire team and disrupt the workflow, leading to a significant decline in productivity. An underperforming employee, whether due to a lack of skills, a mismatch with the company culture, or a deficient work ethic, can become a bottleneck, causing delays in meeting critical deadlines, and producing work that falls short of the company’s standards. This not only compromises the individual’s contributions but also casts a shadow on the collective output of the team.
The ripple effects of an underperforming hire, particularly at management or leadership level, can lead to strained relationships within the team, as colleagues may need to compensate for the lackluster performance, which can result in internal conflicts and a toxic work environment. Such scenarios are detrimental to the morale and health of the team.
Reputational damage
Hong Kong’s tightly woven commercial fabric also means that news—good or bad—travels fast, and a company’s reputation is one of its most valuable assets.
A poor hiring decision can have a cascading effect on a company’s reputation. It can start with internal disruptions, such as decreased morale among employees who may feel burdened by the additional workload or disheartened by the lack of competence in their new colleague or manager. This internal discontent can quickly become external, as the quality of service or product may decline, leading to customer dissatisfaction.
Ultimately, a company known for poor employment choices may struggle to attract top talent, as prospective employees become wary of associating with a potentially unstable or disreputable organisation. This can create a vicious cycle, where the inability to hire quality candidates further erodes the company’s standing and performance. Whether employment, commercial or product, all brands are built slowly but can be lost quickly.
Lost ground
Missed opportunities are another significant consequence of a bad hire. In a city like Hong Kong, where the market moves rapidly, a delay in product development or a failed marketing campaign can give competitors the edge. A post-Covid study by McKinsey highlighted the importance of agility and innovation in Hong Kong’s businesses, emphasising that companies need to empower talent through agile principles to capture growth. This was in the context of an understanding that organisations are increasingly looking at their role in, and impact on, a wider business ecosystem. Ecosystems are fragile and need all elements working efficiently together to thrive.
Effective onboarding
In our experience and our research, there are a long list of proven negative outcomes of a poor induction process including higher knock-on employee turnover, lost productivity, decreased engagement and tarnished employment brand. So why do so many companies invest so much in recruitment and then do a poor job of onboarding their new hire?
This can be partly attributed to the ownership of this process. It falls between recruitment, HR, L&D and the hiring team/manager, and can therefore lack the cross-functional accountability needed to make it a success. In smaller companies, a lack of resources can have the same effect. The point of entry for a new hire is an excellent opportunity to create a memorable experience and build a strong foundation, at the same time ensuring that you remain close enough to identify and tackle red flags sooner rather than later. At ConnectedGroup we take our own induction process very seriously and see it as one of the core elements of our market leading staff retention rate.
We have built the capacity to deliver both stand-alone and integrated services that provide a way to ensure that hiring mistakes are minimised and, identified quickly when realised.
Our fully retained search methodology includes the following, with those elements that can be delivered independently highlighted below:
If you would like to learn more about these or our other services, please contact Mathew Gollop – Managing Director and Head of ConnectedSearch at mat@connectedgroup.com
ConnectedGroup Ltd
Unit 2708, Level 27, Wing On Centre
111 Connaught Road, Central
Sheung Wan, Hong Kong
Sitemap |
Privacy Policy | Terms & Conditions |
Candidate Service Agreement | EA license number 75933 as provided by the Labour Department